Refund Policy
🔄 Refund & Return Policy
At Kurtiz World Online, we focus on delivering quality, trust, and customer satisfaction with every order.
🛍️ General Return Policy
Due to the nature of boutique and customized fashion, returns are generally not accepted unless there is a genuine issue such as:
- Wrong product delivered
- Damaged item received
- Major manufacturing defect
Any such issue must be reported within 24 hours of delivery with clear photo or video proof.
✂️ Custom Orders
All custom-stitched and personalized items are:
- Made exclusively as per customer requirements
- Based on selected design, fabric, colour, and measurements
Therefore, custom orders are strictly non-returnable and non-refundable once confirmed and processed.
💰 Refund Policy
Refunds will be provided only in the following cases:
- Order cannot be fulfilled due to unavailability of fabric/material
- Wrong product dispatched from our side
- Verified damage during shipping (with proof)
Approved refunds will be processed within 5–7 working days via the original payment method.
🚚 Shipping Issues
We are not responsible for delays caused by courier services, natural conditions, or unforeseen logistical issues. However, we will always assist customers in tracking and resolving delivery concerns.
📦 Exchange Policy
Exchanges are only possible in rare cases of:
- Wrong item sent
- Size issue (only if alteration support is possible and applicable)
Custom orders are not eligible for exchange.
⚠️ Important Note
We strongly recommend customers to:
- Confirm all details before placing custom orders
- Contact us via WhatsApp for clarification before purchase
Once an order is confirmed, it will be processed immediately based on your approval.
💖 Customer Support
For any refund or return-related queries, our team is available on 24×7 WhatsApp support to assist you.
💖 Thank You
Thank you for choosing Kurtiz World Online. We value your trust and ensure every effort to provide a smooth and reliable shopping experience.